COVID-19 – A letter from our CEO

The spread of the Coronavirus (COVID-19) has all of our attention, even here with us in Idaho. As the situation around this outbreak continues to evolve, Auction Frogs is doing everything possible to keep our employees, our clients, and our communities safe, while continuing to provide maximum flexibility and the best fundraising experience possible.

Availability of our Team

As a web-based company, Auction Frogs is and has always been equipped to work remotely. We are confident in our continued ability to support you, your fundraisers, and your constituents regardless of our location. It will be business-as-usual for the Auction Frogs team members supporting your upcoming fundraisers, and you should not notice any difference in our service times or the quality of service we deliver. We will continue to be accessible via email and by phone, and as always will have our team of Auction Engineers, Developers, and Project Managers actively monitoring and managing your account with us.

For those clients that have contracted Auction Frogs to attend your event, we will do our best to ensure that we continue to be able to support you in-person. Should our ability to do so change, we will notify you immediately and help support you in making any resulting adjustments needed.

Availability of our Platform

Our web-based platform is designed to be easy to use and our goal remains to empower you to conduct your fundraisers quickly and easily. During this time, we have taken measures to ensure that our data centers remain closely monitored. You can rest assured that we don’t expect any system impacts now or in the future.

Steps you can take to Prepare

Auction Frogs is uniquely positioned to adjust and accommodate necessary changes to your event as a result of the Coronavirus outbreak. Our platform is designed to be accessible to anyone with an internet connection from any modern computer or mobile device, making it easy for remote guests to participate in your auction. Here are some suggested ways in which you can continue to hold your fundraising events, should you choose to transition to a virtual auction instead of an in-person event:

Promote the event to your existing audience as an online auction with link to the page

Open your online-only fundraiser as soon as possible, and plan to leave it open for as long as two (2) weeks (or more)

Maximize participation by promoting your online-only fundraiser through social media and email invites to your entire database

Utilize your existing social media pages to encourage items donors and friends of your organization to help get the word out

Consider using Facebook Live or another online streaming service to run a virtual Live Auction while promoting your online auction (Online auction bids accepted simultaneously)

Make sure to include and draw attention to your Fund a Need donation capture and encourage people to donate online in lieu of an in-room paddle raise

Use our Auto Bidding feature to make the bidding transition easier for your audience or

Use our Bid Wars feature to extend bid times on the most sought-after items

Consider including shipping fees or credit card processing fees on winning bidder invoices to decrease overhead costs

Highlight and promote your sponsors and item donors with links back to their own websites, just as you would highlight them at your event

Utilize our text messaging feature for mass communication to registered bidders with auction updates

For those clients that will continue to host their upcoming in-person fundraiser as planned, here are some suggested ways to prepare in light of the Coronavirus outbreak:

Communicate closely with your ticket purchasers to let them know your event will continue as originally planned

Be prepared for questions about refunds and have your policy explicitly displayed online prior to your event for ticket purchasers to reference

Ask that any guests with Coronavirus-like symptoms opt out of attending your event

Inquire with your event venue about what extra precautions they will be taking to sanitize the venue, and then assure your audience that those precautions are in place

Add signage to your event informing attendees of the measures taken to ensure a clean environment

Request disposable serviceware

Secure additional handwashing stations and place hand sanitizer throughout your event

Include Mobile Bidding at your in-person event to minimize the sharing of pens and to allow attendees who choose not to attend to still participate in your silent auction

Shorten your program and disperse the crowd to minimize potential exposure risks

Making changes to your scheduled Fundraiser

If your organization will not be hosting your in-person fundraiser, and you would like to run an online-only fundraiser in its place, please let us know as soon as possible by contacting us at support@auctionfrogs.org. We are happy to help make recommended adjustments to ensure your event will continue to be as successful as possible.

If you have also contracted Auction Frogs to attend your upcoming event, please notify us immediately after making the decision to fundraise online-only, postpone your event, or cancel your event entirely.

Fundraising beyond your Upcoming Event

If you need to raise additional funds above and beyond your currently scheduled fundraising event, consider hosting an additional Peer-to-Peer fundraiser through Auction Frogs’ sister platform, RaiseIt Pro. For questions about Peer-to-Peer fundraising, please reach out to us at support@auctionfrogs.org.

Our Continued Mission

Despite the threat posed by Coronavirus, the Auction Frogs team remains committed to supporting you and your events. You are our clients, and together we will get through the changes and impact brought on by this outbreak. Thank you for continuing to entrust your business to Auction Frogs and for all that you do to advance your cause and support all of our communities. We remain as committed as ever to ensuring your success and wish you, your colleagues, and your family safety, wellness, and positivity during these challenging times.

With gratitude,

Kristi Saucerman, CEO